Distributing licenses

Learn about allocating Licensed accounts to recruiters in your team

Every enterprise subscription has multiple paid logins ("Licensed" accounts) depending on the plan. "Admins" have the permission to allocate these "Licensed" accounts within the team as per their requirement and discretion.

This helps in making sure the usage of all paid inventories is optimized at scale. It also increases recruiter productivity by two-fold.

At the same time free users i.e. "basic" account can continue to use the platform and post free jobs with limited features.

Q. What is a "Basic" account?

Any free user who is not on our paid subscription plan will have a "basic" login type.

Q. What is a "Licensed" account?

All subscription plan account will have a certain number of paid login i.e "Licensed" accounts. They will have access to all paid features under a subscription plan.

Q. How can an "Admin" allocate a "Licensed" account to a user?

Go to the Team page by clicking on "[Team](https://www.instahyre.com/employer/team/)"



Scroll down to the recruiter whose login type you wish to change. In case the user is not registered then click on "Add more" to invite them to the team.



Select "Licensed" or "Basic" from the drop-down menu.

Q. How can I upgrade to a Licensed account?

If your company is already on a subscription plan and you wish to upgrade your Basic account to a Licensed account then, you can request your admins for the same.

Open the Team page, then scroll down to the bottom and click on the link to contact your team admins.


You can then email one or more Admins of your account requesting them for a paid login.

Q. My "Basic" account got upgraded to a "Licensed" account and I can't see my jobs?

When your account is moved from "Basic" to "Licensed" you will be unsubscribed from all your posted as well as subscribed jobs.

The jobs which had multiple subscribers will be moved to the "Other Jobs" segment and you can click on "Edit/Activate" and add your name to "Who should be shown candidates for this job?" to start viewing candidates.

The jobs which had only one subscriber i.e. only you, have been moved to the "Inactive" stage as shown in the below screenshot.



You will have to make those jobs active again in order to view candidates. Once you do so, the jobs will have the benefits of paid jobs.

Q. What happens to the jobs posted by my team members which I was subscribed to when my login is changed to a "Licensed" account?

When your login is upgraded to "Licensed" then you won't able to see jobs posted by "Basic" members. Basically, you won't be able to see free jobs since you have a "Licensed" account now.

However, you will be able to see jobs posted by other "Licensed" members in the "Other Jobs" section in your Jobs page. You can "edit/activate" and add your name to "Who should be shown candidates for this job?" to start viewing candidates.

Q. What happens when my "Licensed" account is switched to a "Basic" account?

In that case, you will be unsubscribed from all your "Active" jobs. You can only see or subscribe to free jobs now as you have a "Basic" account.

The jobs which had one subscriber i.e. only you, will be moved to the "Inactive" stage.

The jobs which had multiple subscribers will be moved to the "Other Jobs" section on your " Jobs" page. You will have to subscribe to those jobs once again and activate them in order to view candidates.

Alternatively, you can now post new free jobs under your "Basic" account.

Q. What happens to the Jobs posted by my team members which I was subscribed to when my login is changed to "Basic"?

If your "Licensed" account is switched to a "Basic" account i.e. free plan, then you won't able to see or subscribe to jobs posted by other "Licensed" users.

However, you will be able to see jobs posted by other "Basic" members and you can subscribe to those jobs.

Q. My teammate has posted a job on the platform but I don't see it in my jobs dashboard.

Please check whether you have the same type of account type i.e. either "Basic" or "Licensed"

If your account is "Licensed" and theirs "Basic" then you won't be able to see and subscribe to their jobs.

Q. Does an "Admin" needs to have a "licensed" account?

No, "Admins" and "Members" are different roles within a team.

An Admin can Have a "Licensed" or "Basic" login type depending upon the requirement.

Q I am trying to allocate a "Licensed" account to a team member but, it's showing an error.

While allocating "licensed" accounts if it shows an error as in the below screenshot, it means that you have exhausted your paid licenses and you will have to purchase more "licensed" account. You can connect with our sales team to increase the number of "licensed" accounts.



However, you can also reduce the "licensed" user number by assigning them a "basic" login.

Alternatively, you can also keep a tab on purchased licenses, used licenses and available licenses through "Your license usage".

Updated on: 04/10/2023